New Jersey Transport

If I could put zero stars I would. Moved from NH to KY. The guys moving the stuff out of the apartment and into the house were great. However the way they treated our stuff between pickup and drop off is deplorable. Every box was dented, every piece of furniture has a scratch or broken, shattered kitchen wear, broken vaccum, broken tv, broken computer… the list goes on and on. Their claims company offered us $130. 60 days later. Not even the price it cost us to replace the tv (which they packed) let alone the hundreds of other items broken. If you’re looking for a moving company steer clear of these people. A sheer disregard for your personal items.

Move size: 3 Bedroom Home Service cost: $14000

I’m not sure how they got all these great reviews. Our experience was absolutely horrible. The original estimate was entirely incorrect based on unforeseen issues we weren’t even aware of, which we understood, and realized it will cost more. What we didn’t expect was the simple, basic attitudes by almost everyone we came in contact with.

Our furniture was held hostage by NJ Transport (due to their incompetent employees) for two additional days and owner demanded (screaming, cursing and threatening on the phone) that we pay the additional $1400 in cash instead of using a credit card as we were set up to do. He also made us sign a waiver that we would take him to court.

We did most of the packing, luckily, because what they did pack was done on a third grader level as well as the re-assembly; left-over parts, furniture put together backwards, glue from the tape everywhere.

Finally, our condo association required certificates of insurance for move out, which were never sent until 1 week after the move and several more phone conversations later. Then they wanted to charge us for them when the were part of the original request!

I’ve moved many times using moving services with little to no issues, but this by far took the cake for disrespectful and unprofessional service.

Service cost: $3000

I used new jersey transport on my move from NY. new jersey transport came, moved my stuff into storage and then moved my stuff to San Francisco. I have made several moves in the last couple years and this was the easiest one. It wasn't the cheapest quote I received but it was substantially less expensive than United and some other companies. juan and ronnie from the long-distance department were so easy to work with and got back to me when I had questions very quickly. They also followed-up to see how my move went. jerry came to deliver my furniture in SF. He was friendly, efficient and careful. One thing that really impressed me was that he showed me that my desk was missing a wooden piece underneath - this wasn't from the move and it was missing when I bought it from an antique market years previously but I thought it said a lot about the company that he volunteered the info. The one some casualty of the move was a bent lampshade that I can't get back to normal (of course it was the Jonathan Adler one haha) but considering I moved so much stuff I think this was overall a great experience and I would highly recommend them.thanks a lot to the management and the crew.

Service cost: $4000

I believe in God, the Christ, the Holy Spirit and I pray 3 times a day and I believe with all my heart that this company has done a great injustice towards me so I am going to cut through the chase of a bunch of words. All that was put on truck did not come back to me a MONTH LATER. THINK about that statement and choose your moving company wisely because I did NOT! May the reader of this honest review have a blessed day or evening and Praise the Lord all the time for he is Good and I know he will replace what was taken from me.

Service cost: $930

The sales rep was very helpful - talked me through the process, my inventory list, and the estimate. Made me feel at ease.
The "packing" side of the move was handled well - professional team, did a good job.
The "delivery" side of the move was absolutely AWFUL! They subcontracted the delivery to an independent driver who was rude and condescending. He hired two college-age kids (off of Craig's list) to unload the truck, and called them "professional movers". They were given a ladder to unload the truck (NO ramp), and had no hand trucks to move items from the truck to the house. They randomly placed boxes into rooms, and had no room for the furniture when they finally got it off the truck. Delivery was started at 8:15 PM (nearly dark), and didn't finish until after 1:30 AM. Items were missing, furniture and boxes were damaged, and boxes were very poorly handled Items that were disassembled by the first crew were NOT reassembled by the second crew.

Service cost: $5792

One of the worst experience I have ever had with any vendor. I shipped my furniture from NJ to CA. They initially gave an estimate of 10-15days but it took 60days to get my furniture.. I wasted so much time in writing emails/phone calls etc..at the end it took 60days and we faced so inconvenience living without our furniture and finally when it arrived my TV stand had broken leg and the late compensation they paid is 20$ per day (Total: $340) and even for this check they took 2 weeks to pay it. Terrible service for the price we paid, it's not the cheapest option we had,we actually paid more than other bidders but got this service.. Check the picture if you can't beleive it.

Move size: 3 Bedroom Home Service cost: $2000

 
real good  experience! New jersey trans' was very efficient in moving my goods and very polite in dealing with us as customers. We did a long distance moves more then ones  and we are very much satisfied with their work. The crews seemed very experienced. We did almost nothing , they have packed it all from boxes to  furniture and other stuff . Their team consisted of four members. They packed our valuable accessories so that they might not get broken or scratched. Though they are not extremely cheap but quite affordable for me and I know a cheap rate can never give the best service! In a word, full five stars to the team and the company. Thanks a lot Ronnie and the crew , you guys made in painless ,  Very much pleased!

Service cost: $3000

My boyfriend got a job position in New York and I was left to pack up and move a 4 bedroom house in Virginia. When New Jersey transport called me they were very kind and understanding of the overwhelming feelings I was having. Ronnie walked me through everything I needed to do to make this a successful move. Three gentlemen arrived on time the day of the move. They were well mannered and very kind. They worked all day without a break making sure that everything was protected and scratch free and packed in the truck. On delivey(next day) A crew of three arrived on time. They were very fast and profetionl. It was a stressful time to be moving, but New Jersey Transport made it as painless as possible. I would definitely call them for our next move.

Service cost: $3200

I have moved many times because of business, and this was the best company that I ever had move my family. I had many many pieces of furniture, expensive and valuable. All was wrapped perfect and delivered in perfect condition. The movers were friendly and polite. They even brought us coffee that day. I would recommend  this company to my son and daughter if they ever had to move. I give them 5 stars out of 5. I am a retired CEO and very hard to satisfy, but New Jersey Transport did it 100%.

Service cost: $6500